Politique d’expédition

We are based in China, and we offer worldwide shipping! 

Once your order has been successfully placed, you will receive an order confirmation email automatically:

When your order is dispatched, a shipping confirmation email containing your tracking number will be sent to your registered email address. Please allow 2-3 days for preparation before shipment. (If you do not receive either email within a reasonable period, please check your spam/junk folder or contact our customer service team for assistance.)

Our shipping details are:

 Destination Cost Delivery Estimate
 UK

£0.5-£29.99: £5.5

Free shipping if over £30

 7-10 business days 

 

AUS

 

AUD 1-AUD 61: AUD12

Free shipping if over AUD 62

 10-12 business days 

 

USA

 

USD0.1-USD79.99: USD15

Free shipping if over USD80

 10-12 business days
 Europe

 

 €0.5-€59.99: €18

Free shipping if over €60

 

 10-12 business days
 Worldwide

From £10, Free shipping if over a certain price, you can check when checking out

 Approx. 10-12 business days, African and South American countries need 12-20 business days

 

 

*Since October 8th, 2025, the US freight policy has been adjusted due to the latest US tax policy.

*Since July 1st, 2026, the EU freight policy has been adjusted due to the latest EU tax policy.

Please consider any holidays, natural disasters, or pandemics that may impact delivery times.

We have already paid the relevant taxes at the time of shipment, so customers generally do not need to pay any additional taxes that were not notified in advance. If you are asked to pay unusually high customs duties, please contact us promptly and provide the relevant files.

    If your country or region is listed as unavailable for shipping or if you need a quick delivery service, please reach out to hello@medeafeather.com for assistance.

     

    • For pre-ordered items:

    If your order contains a pre-sales item, we will ship any items we have available immediately, and ship the items that are pre-sale immediately when we have them available. So if you ordered more than one item on a single order and received only a part of your item, don’t worry, you will receive your other items shortly after.

     

    • Tracking your order:

    You will receive an email containing the tracking ID and a link to track the progress of your shipment. Please ensure that you are subscribed to our emails, and check your spam or junk folder if you do not see it in your inbox.


    • Wrong address disclaimer:

    It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately at hello@medeafeather.com if you believe you have provided an incorrect shipping address.

    • Returns:

     Please refer to our Refund Policy for further information on how to make a return.

    • Lost/Stolen Packages:

    MEDEA FEATHER is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it please report it to your respective shipping carrier at the information provided to you on our Tracking Page. If you have any further questions on how to do this please reach out to our customer support team at hello@medeafeather.com.