Política de reembolso
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Damages and issues
Please inspect your order when you receive it and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Refunds (if applicable)
Custom feathers are non-refundable for reasons such as selecting the wrong style/specifications or personal dislike, as they are specially made only for you. If the color is incorrect, a refund may be arranged with customer service approval.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@medeafeather.com
Cancellation
You may cancel your order within 24 hours of placing it. If the product is already in production or has been completed, no temporary cancellation will be accepted. Please allow 3-5 business days for the refund to post to your original form of payment.
Returns
- Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- There are certain situations where only partial refunds are granted (if applicable):
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Sale items (if applicable)
Only regular-priced items may be refunded; unfortunately, sale items cannot be refunded.
Shipping
To initiate a return, please contact us at hello@medeafeather.com to obtain the address of our China warehouse.
Customers are responsible for all return shipping costs. Please note that shipping fees are non-refundable.
Delivery times for exchanged products may vary depending on your location.
For items valued over USD 100, we strongly recommend using a trackable shipping service and/or purchasing shipping insurance. Please be advised that we cannot guarantee receipt of returned items.
If you have any questions or concerns regarding our return and exchange policy, please do not hesitate to contact us. Our customer service team is here to assist you and will make every effort to address your concerns.
European Union 14-day cooling-off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.